6/25/2023 0 Comments Rockstar supportRight-click the Start menu and select Command Prompt (Admin).Įnter your admin username and password, if prompted.Ī command prompt window will open. To access and renew your IP address, you’ll need to open a command prompt. You can try first manually by typing these commands If your ticket is escalated to Tier 2 it may take even longer to get another response, but those people actually work for Rockstar and are the most able to help you out with more complex issues, but it's much slower since there are less of them.It could be a few days to get the first response when it's busy and another day between each response. During DLC releases the support system can become swamped with tickets and they will be dealt with in the order they're received. I know that's not easy when you're stuck, lost money or items, or can't play the game. Anyone who has worked in retail knows how much it sucks to have people mad at you when you did nothing to cause the issue and you're only trying to help. Remember, the support people have NOTHING to do with the problem or the gameplay.It's understandable since it would be easy to scam them otherwise. Without that the pics or videos are worthless. Any screenshots or videos need to show your characters name.I know it's not always possible to have those depending on the specific issue, but if you have them then use them. Screenshots and videos go a long way in helping them understand the issue(s) you're having. ![]() If you don't get the help you need on the first contact, reply and try to explain it as clearly as possible. Getting angry and cursing in the ticket will get you nowhere, and could lead to you being banned from seeking support in the future. They outsource the first tier of support and those people generally do not play the game and use canned responses to certain keywords.
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